Accessibility Statement

This accessibility statement applies to the website www.click-solutions.de. The digital agency click solutions endeavors to make its website accessible in accordance with Section 14 (1) of the Mecklenburg-Vorpommern State Disability Equality Act (LBGG M-V) and the Mecklenburg-Vorpommern Barrier-Free Information Technology Ordinance (BITVO M-V) in their currently valid versions.

Status of compliance with requirements

This website is partially compliant with the requirements of the LBGG M-V and the BITVO M-V. The incompatibilities and/or exceptions are listed below. click solutions GmbH endeavors to gradually remove the identified barriers.

Non-accessible content

The content listed below is not accessible for the following reasons: Incompatibility with the LBGG M-V and the BITVO M-V

• Some non-text content does not have alternative text.
• Some video content does not have audio description.
• Keyboard operability is not fully provided
• ARIA labels are missing for the support of assistive technologies such as screen readers.
• Focus management is not optimally implemented throughout the website.
• The hierarchical structure of the headings is not consistently implemented correctly on some pages.
• Not all color contrasts meet the minimum requirements (text to background, non-text content).

Creation of the accessibility statement

This statement was created on June 28, 2025. Compliance with the requirements was verified based on a self-assessment conducted on June 28, 2024. The statement was last reviewed on June 28, 2025.

Feedback and contact information

Do you have a comment or suggestion regarding barriers on this website? Please contact us. We will explain what barriers exist. You can find out what exceptions we have made. We will answer your questions as quickly as possible, at the latest within the statutory period of six weeks. Thank you for your feedback.

Enforcement procedure

Are you dissatisfied with how your request has been handled? Or have you not received a response to your feedback within six weeks? In this case, you can submit a request to the Monitoring Agency for Digital Accessibility of Public Authorities in Mecklenburg-Western Pomerania to review the regulations and measures mentioned in the accessibility statement.

The Monitoring Agency is responsible for the complaint and enforcement procedure in accordance with Section 2 (1) BITVO M-V.

Upon your request, it will review whether further measures are necessary on the part of the public authority. The complaint and enforcement procedure is free of charge for you as the complainant. You do not need legal assistance.

• Once the complaint has been received, the following steps will be taken: Examination of whether actual violations of accessibility can be identified
• The public authority will be requested to remedy the deficiencies within a certain period of time. To this end, it will receive suggestions for implementation.
• If the public body does not comply with the complaint, it must justify this to the monitoring body.
• All parties involved will be informed of the status of the proceedings.
• Conclusion of the enforcement procedure with a summary final notification to the complainant and explanation of the implementation.
• Notification of the public body and the competent technical or legal supervisory authority.

You can submit your complaint as follows. Please provide your name, address, website, and the reason for your complaint.

• Via digital form at: Complaint form pursuant to § 14 LBGG M-V.
• By email to: ueberwachungsstelle@sm.mv-regierung.de.
• By letter to: Ministry of Social Affairs, Health, and Sport of the State of Mecklenburg-Western Pomerania, Monitoring Agency for Digital Accessibility of Public Authorities M-V, Werderstr. 124, 19055 Schwerin in Germany.

Regardless of the complaint procedure, the enforcement procedure can also be initiated by the Monitoring Agency for Digital Accessibility of Public Authorities M-V itself on the basis of identified deficiencies. 
The website of the Monitoring Agency for Digital Accessibility of Public Authorities M-V can be found at: www.barrierefreies-web-mv.de